1. How long does delivery take?
* Ready-made items are delivered within 3–5 working days.
* Customized items are delivered within 4–10 working days.
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2. Do you offer customized products?
Yes! We offer a variety of customized party items, including hats, cake toppers, popcorn boxes, photo props, and much more.
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3. Do I need to pay a deposit for customized orders?
Yes. A 50% deposit is required to confirm all customized orders before production begins.
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4. Can I make changes after confirming my customized order?
No. Once the final design and order details have been confirmed, no further changes or cancellations can be made.
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5. Can I return customized items?
No. Customized products cannot be returned or refunded once production has begun, unless the item is damaged, defective, or incorrect due to our error.
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6. Do you offer free shipping?
Yes! Enjoy FREE delivery on orders of EGP 800 or more by using an eligible promo code at checkout.
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7. Can I open my order before the courier leaves?
No. Orders cannot be opened before the delivery has been completed. If there is any issue with your order, please contact us within 24 hours with clear photos, and we’ll be happy to assist you.
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8. How can I contact Bloom Heaven?
You can reach us through our Contact Us page, WhatsApp, email, or Instagram.
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9. What payment methods do you accept?
We accept the payment methods available at checkout. Payment options may vary depending on your location.
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10. Will the colors look exactly the same as the website?
We do our best to display product colors accurately. However, slight color variations may occur due to different screen settings and the printing process.